Legal

Privacy Policy

Effective Date: March 30, 2026

SYNCivate AI (“SYNCivate,” “we,” “our,” or “us”), operated by Halah Kablan Ladson, is committed to protecting your privacy and maintaining the confidentiality of your personal and business information.

This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, submit a form, book a call, engage our services, or communicate with our team. By using our services or website, you agree to this Privacy Policy.

1. Information We Collect

A. Personal Information. Your name, email address, phone number, company name, job title, and other details you voluntarily provide when submitting a form, booking a call, or requesting services.

B. Business & Audit Information. Details shared during onboarding, SYNC-Audit forms, discovery calls, or consulting engagements — including information about your business processes, current tools, lead volume, and automation needs — used to tailor our services to your situation.

C. Payment & Billing Information. Payment details processed through our secure third-party payment processor (Stripe). We do not store full credit card information on our servers.

D. Usage & Technical Data. Information about your browser, IP address, device type, and site interactions, collected through cookies and analytics tools to improve site performance and security.

E. AI & Automation Data. When applicable, we may collect anonymized interaction data from forms, GHL workflows, voice AI calls, and automation systems to improve service performance. This data is never sold or used for third-party profiling.

F. SMS & Communication Data. Phone numbers, opt-in consent records, and message interaction data collected when you provide a phone number and consent to SMS communications through our forms or GHL system.

2. How We Use Your Information

We use the data we collect to:

• Deliver, manage, and improve our AI automation, GHL build, and consulting services.
• Personalize your client experience and tailor recommendations based on your audit responses.
• Process payments and maintain accurate billing records.
• Send SMS messages, appointment reminders, follow-up sequences, and service communications you have opted into.
• Operate and improve our GHL-based CRM, voice AI (Lexi), and automation workflows.
• Analyze website performance and security.
• Comply with applicable laws, regulations, and carrier requirements (including TCPA and A2P 10DLC).

3. SMS Communications & A2P Messaging

SYNCivate AI uses SMS messaging through a GHL-based system to communicate with clients and prospects.

Consent: We only send SMS messages to individuals who have explicitly opted in by providing their phone number and checking the SMS consent checkbox on one of our forms.

Message Types: Marketing (information about services, promotions, audit results, and offers) and Transactional (appointment confirmations, reminders, booking links, and service updates).

Frequency: Message frequency varies based on your engagement and service stage.

Opt-Out: Reply STOP to any message to unsubscribe. You will receive one final confirmation. To re-subscribe, reply START.

Help: Reply HELP or contact Info@SYNCivateAI.com.

No Data Sharing: Your phone number and consent data are never sold, rented, or shared with third parties for their own marketing or messaging purposes.

Message and data rates may apply. All SMS communications comply with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Guidelines, and A2P 10DLC carrier registration requirements.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information. Information may be shared only with:

• Service Providers (such as Stripe for payments, GHL for CRM and communications, and analytics platforms) under strict confidentiality obligations.
• Legal Authorities when required by law or to protect our rights, property, or safety.

All vendors we work with are held to privacy and data security standards comparable to our own.

5. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption, secure servers, password-protected systems, and limited internal access to sensitive data. While we take every reasonable precaution, no method of online transmission is 100% secure. By using our services, you acknowledge and accept this inherent risk.

6. Data Retention

We retain client and contact information only as long as necessary to deliver services, fulfill legal requirements, and maintain business records. You may request deletion of your data at any time (see Section 7).

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Withdraw consent for SMS or email communications.
• Request a copy of the data we hold about you.
• Object to certain types of processing or marketing.

To exercise any of these rights, contact us at Info@SYNCivateAI.com. We will respond within a reasonable timeframe as required by applicable law.

8. Cookies & Tracking

Our website uses cookies to improve navigation, analyze traffic, and personalize content. You may disable cookies in your browser settings, though some features may not function properly if you do. We do not use cookies to sell data or track users across third-party sites for advertising purposes.

9. Email Marketing

By providing your email address or opting in, you consent to receive emails about our services, resources, and updates. You may unsubscribe at any time by clicking “unsubscribe” in any email or by contacting Info@SYNCivateAI.com.

10. AI Tools & Automation Systems

SYNCivate AI uses third-party AI and automation tools — including GHL, OpenAI-powered voice AI (Lexi), and related platforms — to deliver client services. All tools are vetted for security and compliance. Data processed through these systems is used solely to complete client deliverables and improve service quality. It is never resold or shared with unauthorized parties.

11. Third-Party Links

Our website or communications may contain links to third-party platforms (GHL, Stripe, Zoom, etc.). We are not responsible for the privacy practices or content of those sites. Review each site’s own privacy policy before submitting personal information.

12. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States, where our systems and service providers are based. By using our services, you consent to this transfer.

13. Minors

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such data has been collected, we will promptly delete it.

14. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The current version will always be posted at SYNCivateAI.com with the effective date noted. We encourage you to review this page regularly.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at Info@SYNCivateAI.com.