Legal

Cancellation Policy

Effective Date: May 1, 2026

This policy explains how to cancel, pause, or end an active SYNCivate AI engagement, and the terms that apply when a project is paused, abandoned, or closed. All notices must be submitted in writing — verbal or informal requests are not recognized.

Cancelling Monthly Service

• Cancellation of monthly recurring service requires 30-day written notice.
• Monthly recurring fees for the full notice period are charged and collected.
• No partial-month refunds are issued under any circumstance.

Pausing a Project

Pause requests must be submitted in writing to SYNCivate support. SYNCivate confirms the pause in writing within 2 business days. Restart fees apply based on the length of the pause:

Time Paused	Restart Fee	Notes
Under 30 days	None	Good-faith hold — build held as-is
30–60 days	$150	Re-onboarding + re-testing required
60–90 days	$250	Platform reconnections + full re-setup
90+ days	Project closed	New agreement required at current pricing

Clients are notified in writing at day 60 that the project closes permanently at day 90. Restart fees are due in full before any work resumes. There are no exceptions to the 90-day closure rule.

Project Closure at 90 Days

• Projects inactive beyond 90 days are automatically closed.
• Setup fees previously paid are not credited toward a new agreement.
• A new Statement of Work at current pricing is required to re-engage. SYNCivate is not obligated to honor previous pricing after closure.

Project Abandonment

• If a client fails to respond to 3 consecutive written outreach attempts over a 30-day period, the project is marked abandoned and a written abandonment notice is sent.
• No refund is issued on the setup fee. Monthly billing pauses upon abandonment notice (not retroactively refunded).
• Restart is treated as the 60–90 day pause tier ($250 restart fee). If there is no response within 90 days of the abandonment notice, the project is permanently closed.

Agreement Expiration Before Kickoff

If a project has not commenced (signed agreement, payment cleared, and kickoff completed) within 30 days of signing, the Statement of Work expires automatically. A new agreement at current pricing is required to re-engage, and setup fees paid under an expired agreement are forfeited. SYNCivate provides written notice of expiration at day 25.