Legal
Effective: June 15, 2026
By accessing syncivateai.com or engaging SYNCivate services, you agree to these Terms. If you do not agree, do not use this site or our services.
SYNCivate is a Charlotte, NC-based AI automation agency that builds and deploys conversational AI systems, SMS automation, voice AI agents, and business workflow automation for service-based businesses. SYNCivate is operated by Halah Kablan Ladson.
These Terms of Service govern your use of syncivateai.com and all services provided by SYNCivate. They apply to all website visitors, audit purchasers, and clients under an executed Statement of Work. See Section 14 for the scope of Terms that apply to website visitors versus clients.
Questions about these Terms should be directed to Info@SYNCivateAI.com.
SYNCivate offers the following services. Specific deliverables, timelines, and pricing for each are defined in the executed Statement of Work and incorporated Client Policies document. A Statement of Work (SOW) is a written agreement executed via DocuSign by both SYNCivate and the client prior to any build commencing. It defines the specific services, deliverables, pricing, and timeline for the engagement. The SOW incorporates these Terms, the Refund & Cancellation Policy, the Client Expectations Policy, and the Privacy Policy by reference.
| Service | Description |
|---|---|
| SYNC-Point Audit ($197) | A 25-question AI readiness assessment delivered as a written report, plus a 30-minute strategy call. $197 credited in full toward any package signed within 30 days of submission. |
| SYNC-Start | Done-for-you automation build: missed-call text-back, lead capture, unified inbox, business phone setup. Starting at $795 setup + $345/mo. |
| SYNC-Convert | SYNC-Start plus Lexi, the SYNCivate AI branded voice agent (24/7, English and Spanish), live call answering, appointment booking, CRM pipeline, SMS + email nurture flows. Starting at $1,895 setup + $595/mo. |
| SYNC-Scale | SYNC-Convert plus client onboarding automation, internal team workflows, reporting and dashboards, quarterly strategy sessions, priority build queue. Starting at $3,495 setup + $895/mo. |
| Custom and add-on services | Quoted individually. Governed by a separate SOW or change order. Retainer packages, add-ons, and bundle discounts are strategy-call disclosures only — not publicly advertised. |
All pricing shown is “starting at.” Exact investment is confirmed in writing on the strategy call before any build begins. No work commences until the SOW is fully executed and payment has cleared.
SYNCivate operates under Standard A2P 10DLC brand and campaign registration with The Campaign Registry (TCR), registered January 6, 2026. All SMS communications are compliant with TCPA requirements and carrier guidelines.
SYNCivate obtains express written consent before sending any marketing or automated SMS messages. Consent is collected through web forms, audit submissions, or documented client agreement. Consent is never purchased, rented, or assumed. Opt-out requests are honored immediately and automatically. No further marketing messages are sent to any number that has replied STOP.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services is permitted. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.
Clients who engage SYNCivate AI for SMS automation are solely responsible for the compliance of their own contact databases. SYNCivate AI builds and operates the delivery system — the client is responsible for maintaining documented opt-in consent for every contact in their database.
Cold texting — sending SMS to any contact who has not explicitly opted in — violates TCR guidelines, carrier guidelines, TCPA, and platform messaging policy. It is grounds for immediate campaign revocation, carrier suspension, and immediate termination of the SYNCivate AI engagement per the Refund & Cancellation Policy.
Clients must maintain an opt-out rate below 3% across all SMS campaigns at all times. Exceeding the 3% threshold triggers automatic carrier suspension of messaging for a minimum of 24 hours. SYNCivate AI is not liable for message delivery failures or business disruption resulting from client-triggered opt-out rate violations.
All payment terms, late fee schedules, collections escalation, and chargeback policy are governed by the SYNCivate Refund & Cancellation Policy, available at syncivateai.com/refund-cancellation, incorporated by reference into these Terms.
Summary of key payment terms:
All SYNCivate client engagements are executed via DocuSign electronic signature. By signing a Statement of Work through DocuSign, you agree that:
Upon payment in full and under active MRR, you receive a non-exclusive, non-transferable license to use SYNCivate’s underlying workflow logic for the duration of your active subscription. This license terminates upon MRR cancellation. You retain your data and copy. You lose access to the underlying system architecture. You may not reverse-engineer, resell, sublicense, or replicate SYNCivate’s workflow architecture or prompt frameworks for use outside your own business without written permission from SYNCivate.
Upon cancellation, clients may request transfer of deliverables owned per Section 6.1 by submitting a written request to Support@SYNCivateAI.com within 30 days of the cancellation effective date. Delivery of owned assets is governed by the data export terms in the Refund & Cancellation Policy.
All content on syncivateai.com — including text, graphics, logos, case study data, and copy — is the property of SYNCivate and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any site content without express written permission.
SYNCivate builds, tests, and deploys AI systems designed for precision and accuracy within the scope defined in each client’s SOW. However:
SYNCivate’s collection and use of personal data is governed by the SYNCivate Privacy Policy, available at syncivateai.com/privacy, incorporated by reference into these Terms.
To the maximum extent permitted by applicable law:
You agree to indemnify, defend, and hold harmless SYNCivate, its owner, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable attorney fees — arising out of or related to: your violation of these Terms; your use of SYNCivate services in violation of applicable law; your failure to obtain or maintain required opt-in consent for SMS contacts; A2P violations, TCPA claims, or regulatory actions arising from your contact database or your direction of SYNCivate-built systems; AI disclosure failures to your own customers; any claim by a third party arising from content or data you provided to SYNCivate; and any third-party claim arising from AI-generated content produced by a SYNCivate-built system operating in your business, including claims of defamation, misrepresentation, discrimination, or consumer harm, provided the system was built and delivered to the specification in your executed SOW.
These Terms and all SYNCivate engagements are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Before initiating any legal action, the party must:
You waive any right to a jury trial in connection with any dispute arising under these Terms. You also waive any right to participate in a class action lawsuit or class-wide arbitration against SYNCivate.
SYNCivate services are provided “as is” and “as available.” SYNCivate makes no warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SYNCivate does not warrant that its services will be uninterrupted, error-free, or free of viruses or other harmful components. SYNCivate does not warrant that any specific business outcome — including lead conversion rates, call answer rates, or revenue results — will be achieved through use of its services.
The SYNC-Success Guarantee (10 hours automated in 30 days or SYNCivate continues building) is a service commitment, not a warranty of specific business results. It is subject to the conditions defined in the Refund & Cancellation Policy and the Client Expectations Policy. Automation hours are measured via GHL workflow execution logs and RingCentral call deflection records as defined in the Client Expectations Policy at syncivateai.com/client-expectations.
SYNCivate reserves the right to update these Terms at any time. Active clients will receive 30 days written notice of material changes to billing, liability, or service terms via email to the address on file in their executed SOW. Continued use of syncivateai.com or SYNCivate services after the effective date of any update constitutes acceptance of the revised Terms. The current version of these Terms is always available at syncivateai.com/terms. The effective date at the top of this document indicates the most recent revision.
| Purpose | Contact |
|---|---|
| General inquiries, pre-sales questions, press | Info@SYNCivateAI.com |
| Active client build issues, system problems, tickets | Support@SYNCivateAI.com |
| Payment disputes, invoice questions, chargeback notices, MRR issues | Billing@SYNCivateAI.com |
SYNCivate | 13534 Plaza Rd. Extension, Ste 108, Charlotte, NC 28215 | syncivateai.com
Effective June 15, 2026. Subject to change with 30-day written notice to active clients.
